If you start to own others you will understand why there is not such thing as a perfect vehicle. So even majority of the 2012 owners are out of luck now if they didn't buy at least a 6-year warranty. I'm sorry we ever bought this car. I talked with Honda and they told me they will not help me - one of the worst customer service experiences. Please or to join the conversation.
By the time the car was 1 year old, with 10,000 miles, there was a grinding noise when I would start the car. When I checked the tire pressure there would be nothing wrong. This truly has me stumped. Check engine light started to illuminate in early October with code P0341. But I was assigned a case manager who did all contact with dealer for me. All of their answers make me think is a manufacturing problem because they knew about it and that Honda should make a recall. When the temperature gets too cold outside, the rear tailgate will not open.
Now the problem is back!!! Dealer service shop usually cannot replicate it because it only happens on cold start after sitting overnight. I requested the number to Honda America and called. This car has seen almost all of its life as highway miles. Numerous people report that they've had the actuator replaced 3 and 4 times, and it still is happening. Not sure I will buy another Honda.
Honda care did not push the issue to the dealership so I am considering trading in my car. If not, I may have to escalate the issue further up the chain though I'm not sure if Honda has an Ombudsman. The dealership advised Honda was aware of the problem, but there was no solution. Disappointed in Honda, however, after finding this blog that they haven't issued a recall. Many auto associated noises can sound quite similar, but involve different issues. This has been a problem since I purchased car.
The third time I took it in they claimed Honda America was aware of the problem and were working on it. I picked it up and on the same day the lights were dimming. Today, I give them a call to follow up. Please if your submission gets removed or marked as spam. But if they can't replicate the grind, repair work will be a no go. I was really clear about the issue and stuck a note on the steering wheel saying don't start it unless a tech is there listening if someone moves it before a tech hears it you'll be out of luck Hope this helps someone else.
I desperatly am afraid to go anywhere other than work in fear it wont crank. However, the released in March 2016, had the Crosstour listed. Good news, once everything was fixed, it worked! Now I the consumer have been duped by this ignorance and letting this known issue just sit around and get bigger with consumers. The dealer and Honda are simply hiding a known problem and are using horrid customer service tactics to gt around it. I also have retained all parts replaced. I am outraged and will never buy another Honda.
If you have a vehicle effected by it please bring it in! Please review the link I provided and read it in its entireity. I thinking Honda is just moving on and ignoring this problem. Ready to trade it in and get a Toyota. Bought this car based on friends recommendations and Honda's reputation. Worried about the longevity of the engine, given this has been going on since day one. Have taken to dealer numerous times, but they cannot tell me what the problem is.
We'll see how it goes. I brought the car to the dealership where I bought the car and they stated I should bring the car back to Honda because it should¿ve been under warrantee and something was definitely wrong. The failure mileage was 30,000. Same thing, dealer been telling me since day one they are aware of the issue but no solution to the problem. His started Aug 20,2018, wen I start the car, the engine makes noise shakes during a cold start. Unfortunately, the grind only happened 40-50% off the time during the past two weeks that I had been using the car every day and believe or not, whenever I have my smartphone recording the video, the grinding noise doesn't come out and when I didn't bother with the smartphone, it usually did. So far have only heard the grinding noise once since the recent replacement, mileage is at 30,000, from last year's experience would fully expect the grinding noise to return in force this coming December when the weather cools, would be very happy if it did not but won't hold my breath.
Correct this issue and take action. You could also try calling Honda corporate customer service to see if they have anything to say about it. I am considering a couple things if I do indeed fix it. I just didn't experience it enough times before to merit follow up with Honda Canada but four during the week should be bad enough. There should be a recall on this. A technical service bulletin exists for the problem attached.