Long distance telephone carrier charges may apply. For products purchased from third-party retailers or resellers, the limited hardware warranty begins on the date of your original sales receipt. We will pay to ship the part to you if you use an address in the United States excluding Puerto Rico and U. Dell cannot be responsible for errors in typography or photography. If, on the other hand, you're unfortunate enough to be remote then you want the company with the closer support.
These products carry a lifetime limited hardware warranty with Basic Hardware Service repair or replacement for as long as you own the product. Upon contacting Dell, you will be required to engage in a remote diagnosis session to help determine the cause of your issue. Please, only include the product components requested by Dell. If Dell determines that your system needs a replacement part, you authorize the on-site technician to act as your service agent to handle the delivery and return of the warranty parts necessary to render on-site repairs. A suspension of your limited hardware warranty for failure to properly return a product or to pay an amount charged for such failure to return a product will not toll the term of your limited hardware warranty and the limited hardware warranty will still expire in accordance with its original term.
This provides a record for the next technician who services your product. The warranty period is not extended if we repair or replace a warranted product or any parts. To contact your local support representative, please visit , choose your country using the drop down menu located at the top of the page and then click on services and support. Visit to locate the nearest Best Buy store. If you or your authorized representative is not at the location when the service technician arrives, the service technician will not be able to service your system and you may be charged an additional amount for a follow-up service call.
We will return the repaired or replacement product to you. Please refer to that contract for details on how to obtain service. It really depends on where you're located. Dell owns all parts removed from repaired products and, in most instances, you will be required to return defective parts to Dell. I'm sure they can still be serviced if you provide them the Amazon order but I haven't tried this myself.
Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a third party. Please also have your Dell Service Tag or order number available when you contact Dell. Waithe attended the University of Massachusetts and Florida Atlantic University, majoring in oceanographic engineering. There are browser specific instructions for using the tool listed on this part of the site as well, so users need to read the instructions for their particular browsers to get the best results. All such transfers will be subject to the terms and conditions of the original service or limited hardware warranty agreement and Dell's applicable terms and conditions of sale located at for U. Repair or replacement support for any Dell Networking product with limited lifetime warranty does not include configuration or configuration assistance, or other advanced service and support provided by Dell ProSupport Services.
Visit to locate the nearest Best Buy store. Otherwise, we will ship the product to you freight collect. If we do not receive your original product within 10 days, we will charge your credit card or invoice you for the then-current standard price for the product. Dell warrants to you, the end-user customer, that this product will be free from defects in material and workmanship for the lifetime of the product, if it is properly used and maintained. Since you bought them through Amazon, it's likely that you won't be able to get this information. Dell support, on the other hand, came out of Oklahoma City, over an hour and a half away. All requests to transfer ownership are at Dell's sole discretion.
Dell reserves the right to limit quantities to five 5 systems per customer. Locating the service tag on your Dell computer or laptop is essential in the event that your laptop needs servicing. Obtain the Service Tag Serial Number The Service Tag serial number should be printed on the bottom of your computer. No offensive, hateful, or low-effort comments. I can tell you but won't share anything identifiable here who purchased that service tag, what model laptop it was, specific configuration, etc.
You must grant the service technician full access to the system and at no cost to Dell have working space, electricity and a local telephone line. Remote diagnosis may involve customer access to the inside of the product and multiple or extended sessions. Dell Canada Recycling Program Dell is committed to meeting your needs, not only when you buy and own computers, but also when you are ready to dispose of them. For example, that tag belongs to a Latitude E5470. Copies available on request or at www.
If upon receipt of your original product, we determine that your product issue is not covered under this limited hardware warranty, you will be given the opportunity to return the replacement unit, at your sole expense, within 10 days from the date we contact you regarding the lack of coverage for your issue or we will charge to your credit card or invoice you the then-current standard price for the product. Only Hardware Warranty Support 1-800-624-9896 Customer Service 1-800-624-9897 Best Buy Customers Carry your Dell notebook, Dell desktop or Dell monitor purchased with a Dell desktop into any Best Buy store. This paragraph applies if you purchase Dell products for resale or for commercial or professional purposes. I'm sure they can still be serviced if you provide them the Amazon order but I haven't tried this myself. Under the 1-year limited hardware warranty, we warrant that the battery will provide at least 24 hours of backup coverage during the 1-year limited hardware warranty period. Dell paper Dell warrants to the original purchaser of genuine Dell Premium Photo Paper and photo print packs that they will be free from defects in material and workmanship for 90 days beginning on the date of invoice. A quick lookup will reveal the original system configuration.
Some components of the hardware you purchased may have a shorter warranty than that listed on your packing slip, invoice, receipt or other sales documentation. But I suppose the public support site can tell you that too. This limited lifetime warranty does not apply to failure of the product resulting from misuse, abuse, accident, neglect or mishandling, improperly adjusted or maintained drives, incorrect environments or wear from ordinary use. Both the performance of service and service response times depend upon the time of day your request is received by Dell, the service alternative you purchased, parts availability, geographical restrictions, weather conditions and the terms of this limited hardware warranty. This limited hardware warranty covers defects in materials and workmanship in your Dell-branded hardware products, including Dell-branded peripheral products. I'm sure they can still be serviced if you provide them the Amazon order but I haven't tried this myself. If your Dell computer's label is still readable, you may be able to find the service tag on it.